Privacy Policy
Privacy Policy – Combined Version (USA & Global)Operated by Comercializadora y Promotora Gercaro
Comercializadora y Promotora Gercaro ("we," "us," or "our") operates the website https://www.mallgranmexico.com under the commercial name Mall Gran México Export. This Privacy Policy applies to all users accessing our services outside of Mexico, including residents of the United States and all other international countries, and is compliant with applicable data protection laws in the regions we serve.
Laws and Regulations Considered
- United States: California Consumer Privacy Act (CCPA), Children’s Online Privacy Protection Act (COPPA), Federal Trade Commission Act (FTC Act).
- International: General Data Protection Regulation (GDPR – for EU/EEA residents), data localization standards, and applicable national consumer privacy laws.
What Information We Collect
We may collect and process the following categories of personal data:
- Identity and contact details (name, email, phone number, address)
- Billing and transaction information
- Shipping and delivery details
- Technical data (IP address, browser type, device identifiers)
- Preferences and interaction history on our platform
How We Use Your Data
We process your data for the following purposes:
- To fulfill orders and deliver products
- To process secure payments and provide invoices
- To respond to customer service requests
- To communicate order updates or delays
- To send marketing communications (if consented)
- To comply with legal obligations or authorities (e.g., tax, customs)
Legal Basis for Data Processing
We rely on the following legal grounds:
- Consent: For newsletters and promotional communications
- Contractual necessity: To complete purchases and deliver goods
- Legal obligations: For tax compliance, customs declarations, and dispute resolution
- Legitimate interest: Fraud prevention, analytics, and website improvement
Sharing and Transfers of Data
We do not sell your data. We may share your information with:
- Shipping and logistics providers
- Payment processors (PCI-DSS compliant)
- Government and regulatory bodies when required
- Third-party analytics or customer service platforms under strict confidentiality agreements
For international data transfers (e.g., from the EU/EEA), we rely on:
- Standard Contractual Clauses (SCC)
- Appropriate safeguards and agreements with third-party processors
Cookies and Tracking
Our site uses cookies and similar technologies to:
- Enhance functionality and personalization
- Conduct analytics and performance tracking
- Facilitate secure transactions
You can manage your preferences or disable cookies through your browser settings. For more details, refer to our Cookie Notice.
Your Privacy Rights
U.S. Residents (including California):
You have the right to:
- Access and delete your data
- Opt out of data sharing for commercial purposes
- Request data portability
- File complaints with the FTC or your state attorney general
EU/EEA and Global Users:
Under GDPR and equivalent laws, you may:
- Access, correct, or delete your personal data
- Object to or restrict data processing
- Withdraw consent at any time
- File a complaint with your local data protection authority
To exercise any of these rights, contact us at info@granmexico.com.mx with the subject line “Data Privacy Request.”
Data Retention and Security
We retain data only for as long as necessary to:
- Fulfill contractual or legal obligations
- Provide you with requested services
We implement robust security measures, including:
- SSL/TLS encryption
- Access controls and firewalls
- Regular audits and security patches
Children’s Privacy
Our services are not intended for children under 13 (or under 16 in the EU). We do not knowingly collect personal data from minors. If we become aware of such data, we will delete it immediately.
Changes to This Privacy Policy
We reserve the right to update this policy at any time. All changes will be published on this page and, when applicable, emailed to users who have opted in to communications.
Contact Information
For any privacy-related inquiries:
Comercializadora y Promotora GercaroBlvd. Adolfo López Mateos 3111 Bodega B-19Col. El Rosario, León, Guanajuato, C.P. 37125
Correo: info@granmexico.com.mx
Teléfono: +52 (477) 102 5008
WhatsApp: https://walink.co/fa7c59 Instagram: https://www.instagram.com/mallgranmexico_export/
