Terms of Service
Terms of Service – Combined Version (USA & Global)
Operated by Comercializadora y Promotora Gercaro
Welcome to Mall Gran México Export, a digital platform operated by Comercializadora y Promotora Gercaro, a legally registered Mexican company located at Blvd. Adolfo López Mateos 3111 Bodega B-19, Col. El Rosario, León, Guanajuato, C.P. 37125. By accessing and using our website (https://www.mallgranmexico.com), you agree to the following Terms of Service. These terms apply globally, including to users located in the United States, and are designed to comply with all relevant e-commerce, consumer, and import/export regulations.
Eligibility to Use Our Services
You must:
- Be at least 18 years old.
- Have the legal capacity to enter into contracts.
- Use this website in accordance with applicable laws in your country, including:
- United States: Federal Trade Commission (FTC) Act, Uniform Commercial Code (UCC), State-level Consumer Protection Acts.
- International: Applicable cross-border trade rules, the UN Convention on Contracts for the International Sale of Goods (CISG), and relevant digital commerce regulations.
Scope of Services
Mall Gran México Export provides global access to authentic Mexican-made products, including:
- Apparel and fashion
- Leather goods
- Artisanal and handmade crafts
- Wellness and specialty items
Our platform offers:
- Direct purchasing from verified Mexican suppliers
- Multilingual site interface (Spanish/English)
- Secure online payments and optional invoicing
Prices, Taxes, and Payments
- Prices are listed in USD ($) for international buyers and MXN ($) for domestic Mexican users.
- Prices may or may not include shipping, depending on the supplier.
- Payment is processed through PCI-DSS compliant gateways.
- Users are responsible for any import duties, VAT, GST, or customs fees levied by their own countries.
- For U.S. buyers: duties may be assessed under Section 321 of the U.S. Tariff Act, and managed by the courier.
Shipping & Delivery
- Products are shipped from Mexico using global courier services such as DHL, UPS, Estafeta, FedEx.
- Delivery times range from 5 to 15 business days depending on the destination, customs clearance, and product type.
- Not all items include free shipping. This will be clearly noted on the product page.
- Some items may require special handling, ground shipping, or pallet-based freight; for such cases, customers must contact our support team for a custom logistics quote.
Customs & Import Regulations
You are responsible for complying with all import regulations in your country. This includes:
- U.S. Buyers:
- FDA, USDA, and U.S. Customs requirements (Title 21, Title 9, Title 19 CFR).
- Section 321 de minimis exemptions (up to $800 without duty).
- Products restricted from courier delivery will be labeled accordingly.
- Global Buyers:
- Must verify whether the product is permitted in their jurisdiction.
- Import duties, taxes, and brokerage fees are payable by the recipient.
Mall Gran México Export is not liable for shipments held, taxed, or returned by your country’s customs authorities.
Returns & Refunds
Return Policy:
- Returns are accepted when:
- The product is incorrect, defective, or damaged
- A return request is submitted within 7 days of delivery
Conditions:
- Products must be unused, in original packaging, and suitable for resale.
- Certain items (cosmetics, personalized goods, final sale items) are non-returnable.
Refunds:
- Once the return is approved and received, refunds will be issued within 5–10 business days to the original payment method.
- Shipping fees are non-refundable unless the return is due to our error.
Intellectual Property
All content on this site—including brand names, logos, images, and product descriptions—is protected under:
- U.S. Copyright Act (Title 17)
- Mexican Federal Copyright Law
- International IP conventions
Unauthorized use or reproduction is strictly prohibited.
User Conduct & Acceptable Use
By using this site, you agree not to:
- Misrepresent your identity or use fraudulent payment methods
- Introduce malware, scrape, or tamper with website functionality
- Use our content or platform for illegal, abusive, or unauthorized purposes
Limitation of Liability
To the maximum extent permitted by applicable law, we shall not be liable for:
- Indirect, incidental, or consequential damages
- Delays due to customs inspections, strikes, or force majeure
- Issues arising from third-party shipping providers
All use of our platform is at your own risk.
Governing Law & Jurisdiction
These terms are governed by the applicable laws depending on your country of residence. Specifically:
- For U.S. residents: California law applies. Legal disputes will be resolved in courts located in Los Angeles County, CA.
- For all other international users: Disputes shall be handled under Mexican federal law and/or applicable international arbitration mechanisms.
Contact Information
Comercializadora y Promotora GercaroBlvd. Adolfo López Mateos 3111 Bodega B-19Col. El Rosario, León, Guanajuato, C.P. 37125
Correo: info@granmexico.com.mx
Teléfono: +52 (477) 102 5008
WhatsApp: https://walink.co/fa7c59 Instagram: https://www.instagram.com/mallgranmexico_export/
